Terms and Conditions

Information

We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make our contract with You (i.e. before You accept the agreement/order) except where that information is already apparent from the context of the transaction. We have either included the information itself either in the booking correspondence or these Terms and Conditions for You to see now, or We will ensure that We have made it available to You before You accept the quotation. All of that required information and any other information We give You about the Goods or Ourselves which You take into account when deciding to accept the agreement/order or when making any other decision about the Goods will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.

Opening Times

Monday to Friday: 8am to 5pm

Saturday: 9am to 1pm

Sunday: Closed

Interpretation

A "Consumer" means a consumer as defined in the Consumer Rights Act 2015, i.e. an individual who agrees to purchase and receives the Goods for their personal use and for purposes wholly or mainly outside the purposes of any Business. A "Business" means any business, trade, craft, or profession carried on by You or any other person/ organisation. The "Regulations" means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A "business day" means any day other than a Saturday, Sunday or bank holiday. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation. Words signifying the singular will include the plural and vice-versa.

Cancellation Under The Regulations

If goods are made to your specification or are clearly personalised they may not be cancelled and must be paid for in full. You may cancel all other services within 14 days of the agreed commencement of work date. If 14 days notice is not given an administration fee may be applied.

Price

The price "Price" of the Goods or Services shall be as set out in the quotation. If the cost of the Goods or Services to Us increases due to any factor beyond Our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, We reserve the right to increase the Price, in this case We will re issue an up to date quotation with the revised Price. That increased Price will apply if You agree it by accepting the quotation while the quotation is still valid for acceptance. The Price is inclusive of fees for transportation and delivery. The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Payment

Following Your acceptance of the quotation a deposit of between 50% and 70%, as detailed on your quotation, is required no later than 14 days before the Services are due to commence. The balance is required on completion of the works. Failure to make payment on the due date may result in interest charges being issued in line with the Bank of England interest rate.

Snagging

A list of snagging must be received from You to Us within 14 days of completion of work and full and final settlement of the balance. The snagging will then be completed by Us within 14 days of receipt.

Liability And Consumer

Mutual Limitation on Liability. Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen upon entry into this agreement. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity. Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation. Furthermore, if you are a Consumer as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You under the Consumer Rights Act 2015, the Regulations, the Consumer Protection Act 1987, or any other consumer protection legislation, as that legislation is amended from time to time. This includes, without limitation, Your rights and remedies under all such legislation for any breach of any term of the contract (whether the terms is part of these Terms and Conditions or is a term implied by any such legislation) and for any non-conformity of the Goods with the contract. For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office.

Data Protection

All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation "GDPR" and Your rights under the GDPR.

Force Majeure

Neither We nor You "first party" will be liable to the other for any failure or delay in performing any obligations under the contract where the failure or delay is due to a cause beyond the first party's reasonable control "Force Majeure". In that case the failure or delay will not be a failure or delay contrary to these Terms and Conditions or other terms of the contract.

No Waiver

No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.

Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

Complaints

Whilst We use all reasonable endeavours to ensure that You are satisfied with the Services and Your dealings with Us, We want to hear from You if you have any complaint about the Services or any other complaint about Us or any of Our associates. All complaints are taken seriously, and we will deal with your enquiry as quickly as possible. In the first instance, please contact the us on 07786 165643 or email david@dwantplumbing.com or alternatively write to us at D. Want Plumbing, 2 Fortune Close, Great Leighs, Chelmsford, Essex, CM3 1RR. Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint, make sure all complaints are investigated fairly and in a timely manner, make sure that complaints are, wherever possible, resolved and that relationships are repaired and to gather information which helps us to improve what we do.

Diagnostics

We reserve the right to charge for diagnostic work.

Guarantees

Standard guarantees for the majority of goods supplied are the manufacturers standard. Please contact Us for more information. Any services provided have a 6-month labour guarantee. This does not affect your rights under the Consumer Rights Act 2015.

Time Limits

Any time or date quoted by Us for delivery of the Goods as mentioned in Clause 9 or performance of any Services is an estimate only. We will endeavour to ensure that any quoted time and date is met and shall not be liable for any failure to meet such estimate nor for any loss, whether financial or otherwise.

Termination And Suspension

We shall be entitled, in its absolute discretion and upon giving to You written notice of its intention, to terminate the contract if We in good faith have doubts as to the solvency of You.

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